EVALUATION OF QUALITY IN RAILWAY TRANSPORT
Nedeliaková Eva, Sekulová Jana
| Rok vydania: | 2016 |
| Fakulta / útvar: | FPEDaS |
| Typ publikácie: | Vedecká monografia |
| Väzba: | Pevná |
| Počet strán: | 58 |
Cena: 8.00 EUR s 10% DPH
Improving the quality of service in terms of railway passenger transport is a difficult process due to the amount of necessary interconnection of the processes carried out with a view to maximize the benefit for the customer. Continuous improvement of quality has been an ongoing and never-ending process because customer requirements are varied and change over time. Effective measurement of services quality cannot be bound only to a particular point in time, but it is necessary to ensure continuous monitoring of quality throughout the process of servicess provision. Dynamic models, which are shown in this scientific monograph, represent a modern trend in quality management. Models follow the procedural character of the provided services that are unique, unrepeatable and constantly changing.
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